Reservation Agent

Overview

An exceptional opportunity to become part of Biblos Resort Alaçatı, an iconic luxury lifestyle resort on the Aegean Coast.

With its breathtaking views and distinctive architecture, the resort offers a harmonious blend of refined luxury and natural serenity, creating a truly unique environment for relaxation and unforgettable guest experiences.

We are looking for an “Reservation Agent” to join our dynamic team with a passion for guest service, and a strong sense of professionalism.

QUALIFICATIONS

• Degree in Tourism & Hospitality Management is preferred.
• Previous experience in hotel operations (Guest Relations, Front Office, or Reservations); Reservations experience is a plus.
• Excellent written and spoken English with strong communication skills.
• Proficient in Microsoft Office; Opera Cloud PMS knowledge preferred.
• Strong multi-tasking, time management, and organizational skills.
• Professional, presentable, proactive, and self-motivated.
• Team-oriented with the ability to coordinate across departments

JOB DESCRIPTION

• Sell room categories and prepare tailored offers to maximize revenue and match guest needs.
• Create, modify, and manage reservations with accurate guest data entry.
• Handle payments and guarantees according to hotel procedures
• Record and follow up on guest preferences, requests, and notes.
• Maintain communication with guests to follow up on offers and conversions.
• Manage guest inquiries professionally.
• Coordinate with relevant departments to ensure seamless guest experience.
• Review daily arrival lists and verify all reservation details
• Support team workflow and ensure organized, efficient reservation processes.

Please note that only photo CVs will be evaluated.

Biblos Resort Alaçatı provides staff house benefit for the employees from other cities.