Guest Service Center Agent

Overview

A unique candidate to be a part of the most preferred resort in the Aegean Coast…

BIBLOS Resort Alacati, on the Aegean Coast, with a perfect vista… an exemplary architecture where luxury and nature are blended harmoniously for true relaxation…

We are looking for an “Guest Service Center Agent” who is dynamic, pro-active and enthusiastic.

Qualifications

·         2 years of experience in 5 star hotels; as Guest Service Center Agent, Call Center Agent or PBX Agent

·         Able to speak the English language clearly and fluently.

·         Ability to provide excellent customer service.

·         Ability to communicate effectively with others

·         You should be suitable for flexible working hours.

Job Description

·         Answering or making calls to guests to learn about and address their needs, complaints, or other issues.

·         Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that guests feel supported and valued.

·         Engaging in active listening with callers, confirming and clarifying information and diffusing angry guests, as needed.

·         Building lasting relationships with guests and other guest service center team members based on trust and reliability.

·         Determines eligibility by comparing guest information to requirements.

·         Informs guests by explaining procedures; answering questions; providing information.

·         Maintains communication equipment by reporting problems.

·         Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

·         Updates job knowledge by studying new product descriptions; participating in educational opportunities.

Please note that only CVs with a photo will be evaluated.

Biblos Resort Alacati provides staff house benefit for the employees from other cities.